Support Policy

Zain Mall - Returns & Support Policy

We want you to be completely satisfied with your purchase. If you have any questions or concerns, or need to return an item, please review the following policy.

1. Returns

1.1. Eligibility: * Items can be returned within [Number] days of the delivery date. * Items must be in their original condition, unused, and with all original tags and packaging. * [Specify any non-returnable items, e.g., perishable goods, personalized items, etc.].

1.2. Return Process: * To initiate a return, please contact our customer support team at [Your Email Address] or [Your Phone Number] with your order number and reason for return. * We will provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions. * Please securely package the item and include the RMA number on the package. * You are responsible for the return shipping costs, unless the return is due to our error (e.g., damaged or incorrect item).  

1.3. Refunds: * Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. * If approved, your refund will be processed and credited to your original payment method within [Number] business days. * [Specify any applicable restocking fees].  

1.4. Exchanges: * We offer exchanges for items of the same value. * To request an exchange, please follow the return process and specify the item you would like to exchange for. * Exchanges are subject to availability.

1.5. Damaged or Incorrect Items: * If you receive a damaged or incorrect item, please contact us immediately. * We will arrange for a replacement or refund, and cover the return shipping costs.  

2. Support

2.1. Customer Support Hours: * Our customer support team is available [Days of the week] from [Start Time] to [End Time] [Time Zone].

2.2. Contact Information: * Email: [Your Email Address] * Phone: [Your Phone Number] * Live Chat: [Link to Live Chat, if applicable] * FAQ: [Link to FAQ Page] * Contact Form: [Link to Contact Form]

2.3. Technical Support: * For technical support with our website or products, please contact our technical support team at [Technical Support Email]. * [Provide any specific instructions or troubleshooting resources].

2.4. Order Status: * You can track your order status by logging into your account on our website. * For further assistance, please contact our customer support team.

2.5. Warranty: * [If applicable] Our products come with a [Duration] warranty against defects in materials and workmanship. * [Provide details about warranty coverage and claims process].

3. Policy Updates

We reserve the right to update this Returns & Support Policy at any time. Any changes will be posted on this page, and your continued use of our website constitutes acceptance of the revised policy.