Return Policy

Zain Mall- Return Policy

Thank you for shopping at [Your Company Name]. We want you to be completely satisfied with your purchase. If you are not satisfied, you may return your item(s) within [Number] days of delivery for a [Refund/Exchange/Store Credit], subject to the following conditions:

Eligibility for Returns

• Items must be returned in their original condition, unused, and with all original tags and packaging intact.
• [List specific items that are non-returnable, e.g., "Perishable goods, personalized items, and intimate apparel are not eligible for return."]
• Proof of purchase (order number or receipt) is required for all returns.
• Returns must be initiated within [Number] days of the delivery date.

Return Process

1. Initiate a Return: To initiate a return, please contact our customer service team at [Your Email Address] or [Your Phone Number] with your order number and reason for return.
2. Return Authorization: Our team will review your request and provide you with a Return Authorization (RA) number and return instructions.
3. Package Your Return: Securely package the item(s) you are returning, including the RA number on the outside of the package.
4. Ship Your Return: Ship the package to the address provided in the return instructions. You are responsible for the return shipping costs, unless the return is due to our error.
5. Inspection and Processing: Once we receive your return, we will inspect the item(s) and process your refund/exchange/store credit within [Number] business days.

Refunds

Refunds will be issued to the original payment method used for the purchase. Please allow [Number] business days for the refund to appear on your statement.

Exchanges

If you would like to exchange an item, please indicate the desired item and size when initiating your return. Exchanges are subject to availability. If the desired item is not available, a refund will be issued.

Store Credit

Store credit will be issued in the form of a gift card or code, which can be used for future purchases on our website. Store credit does not expire.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Your Email Address] with photos of the damage. We will arrange for a replacement or refund at no additional cost to you.

Return Shipping Costs

You are responsible for the return shipping costs, unless the return is due to our error (e.g., damaged or defective item, incorrect item shipped).

Contact Us

If you have any questions about our return policy, please contact us at:

[Your Company Name]
[Your Address]
[Your Email Address]
[Your Phone Number]

We reserve the right to modify this return policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.